Shipping Policy

Welcome to the TideHedge Shipping Policy. We understand that receiving your home decor products in a timely, safe, and cost-effective manner is essential to your overall shopping experience. That is why we have developed a comprehensive shipping policy that prioritizes reliability, transparency, and customer satisfaction. Whether you are located in the heart of Texas or on the other side of the world, we are committed to delivering your orders with care and efficiency.

We believe that shipping should never be a source of stress or confusion. Our goal is to provide you with clear information about shipping methods, costs, delivery timelines, and what to expect at every stage of the shipping process. This policy is designed to answer all your questions and ensure that you feel confident and informed when placing an order with TideHedge.

Our Shipping Philosophy

At TideHedge, we view shipping as an integral part of the customer experience. We believe that the journey of your order from our warehouse to your doorstep should be as seamless and enjoyable as the process of selecting your products. Our shipping philosophy is built on four core principles:

Reliability: We partner with trusted shipping carriers who have proven track records of on-time delivery and careful handling. We monitor shipping performance continuously to ensure we are delivering on our promises.

Transparency: We believe in clear, upfront communication about shipping costs, delivery timelines, and any potential delays. You will never encounter hidden fees or unexpected charges at checkout.

Care: Our products are carefully packaged to protect them during transit. We use high-quality packaging materials and take extra precautions for fragile items to ensure they arrive in perfect condition.

Flexibility: We offer a range of shipping options to accommodate different needs and budgets. Whether you need your order urgently or are happy to wait for standard delivery, we have an option for you.

Domestic Shipping (United States)

We are proud to serve customers across all 50 states, as well as US territories and military addresses. Our domestic shipping network is designed to provide fast, reliable delivery to every corner of the country.

Shipping Methods and Delivery Times

We offer the following shipping options for domestic orders:

Standard Shipping: Our standard shipping option provides reliable delivery within 3 to 7 business days from the date of shipment. This option is ideal for customers who are not in a hurry and want a cost-effective shipping solution. Standard shipping is available for all domestic orders.

Expedited Shipping: For customers who need their orders faster, we offer expedited shipping with delivery within 2 to 3 business days. This option is perfect for last-minute gifts, urgent decorating needs, or when you simply cannot wait to receive your beautiful new products.

Express Shipping: Our express shipping option provides the fastest delivery, with orders typically arriving within 1 to 2 business days. This is our premium shipping service for customers who require the speediest possible delivery.

Please note that delivery times are estimates and are not guaranteed. Factors beyond our control, such as severe weather, carrier delays, or peak holiday seasons, may affect delivery timelines. We will notify you of any significant delays and work to resolve them as quickly as possible.

Shipping Rates

Shipping rates for domestic orders are calculated based on the weight of your order and your shipping destination. The exact shipping cost will be displayed at checkout before you confirm your purchase. We strive to keep our shipping rates competitive and affordable.

Free Shipping: We offer free standard shipping on orders that meet our minimum order threshold. This threshold may vary from time to time based on promotional offers. When free shipping is available, it will be clearly indicated on our website and at checkout.

Order Processing Time

Before your order is shipped, it must go through our processing and fulfillment stage. This includes order verification, quality checks, packaging, and handoff to the shipping carrier.

Processing Time: Orders are typically processed within 1 to 3 business days from the date of order placement. Processing times may be longer during peak seasons, holiday periods, or for orders that require special handling.

Order Cutoff Time: Orders placed before 12:00 PM CST on business days are typically processed the same day. Orders placed after this time or on weekends will be processed on the next business day.

Business Days: Our business days are Monday through Friday, excluding major US holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • A unique tracking number

  • A link to the carrier’s tracking page

  • Estimated delivery date

  • Carrier contact information

We recommend tracking your package regularly to stay informed of its progress. If you have created an account with us, you can also track your order by logging into your account on our website.

Delivery Attempts

Most carriers will make multiple delivery attempts before returning a package to us. If you are not available to receive your package, the carrier may leave a notice with instructions for rescheduling delivery or picking up your package from a local facility.

We recommend providing a delivery address where someone will be available to receive the package during business hours. If you expect to be unavailable, you may consider shipping to your workplace or arranging for a neighbor to accept delivery on your behalf.

International Shipping

TideHedge is proud to serve customers around the world. We offer international shipping to many countries and territories, allowing design enthusiasts everywhere to enjoy our curated collections.

Countries We Ship To

We ship to a wide range of international destinations, including but not limited to:

  • Canada

  • United Kingdom

  • European Union countries

  • Australia

  • New Zealand

  • Japan

  • South Korea

  • Singapore

  • Hong Kong

  • United Arab Emirates

  • Mexico

  • Brazil

  • And many more

If your country is not listed at checkout, please contact us. We may be able to arrange shipping to your location on a case-by-case basis.

International Shipping Methods and Delivery Times

International delivery times vary depending on your location and the shipping method selected:

Standard International Shipping: Delivery typically takes 7 to 21 business days, depending on the destination country and customs processing times. This is our most economical international shipping option.

Expedited International Shipping: For faster delivery, we offer expedited international shipping with delivery typically within 5 to 10 business days. This option includes enhanced tracking and priority handling.

Express International Shipping: Our fastest international option, with delivery typically within 3 to 7 business days. This service includes comprehensive tracking and priority customs clearance.

Please note that international delivery times are estimates and may be affected by customs clearance processes, which are beyond our control.

International Shipping Rates

International shipping rates are calculated based on the weight of your order, the shipping destination, and the shipping method selected. The exact shipping cost will be displayed at checkout. International shipping rates are generally higher than domestic rates due to the additional handling and transportation costs involved.

Customs, Duties, and Taxes

For international orders, you may be subject to customs duties, import taxes, and other fees imposed by your country’s government. These charges are not included in our pricing or shipping fees and are the responsibility of the recipient.

How Customs Works: When your order arrives in your country, it will be processed by customs authorities. They may assess duties and taxes based on the value of the goods, the country of origin, and your country’s tariff schedules. Customs authorities may also hold your package for inspection, which can cause delays.

Payment of Duties and Taxes: You are responsible for paying any customs duties, import taxes, or other fees required by your country. These fees are typically collected by the shipping carrier at the time of delivery. We recommend checking with your local customs office before placing an order to understand the potential charges.

Customs Declaration: We accurately declare the value of all items on customs forms. We do not mark items as gifts or undervalue shipments, as this is illegal and may result in penalties.

Delays Due to Customs: Customs processing can cause delays that are beyond our control. While we strive to ensure timely delivery, we cannot guarantee delivery dates for international orders due to the unpredictable nature of customs clearance.

Prohibited and Restricted Items

Some countries have restrictions on importing certain materials or products. Before placing an international order, please ensure that the products you wish to purchase are permitted for import into your country. We are not responsible for items that are seized or rejected by customs authorities.

Packaging and Handling

We take great care in packaging your orders to ensure they arrive in perfect condition. Our packaging process is designed to protect your products during transit while minimizing environmental impact.

Packaging Materials

We use high-quality packaging materials, including:

  • Sturdy corrugated cardboard boxes

  • Bubble wrap and cushioning materials

  • Protective corner guards for frames and mirrors

  • Acid-free tissue paper for delicate items

  • Secure tape and sealing materials

For fragile items such as mirrors, frames with glass, and marble products, we use additional protective measures, including double-boxing and reinforced padding.

Sustainable Packaging

We are committed to reducing our environmental footprint, and our packaging reflects this commitment. Wherever possible, we use:

  • Recycled and recyclable materials

  • Biodegradable packing materials

  • Minimal packaging without compromising protection

  • Materials sourced from sustainable suppliers

We encourage our customers to recycle or repurpose packaging materials whenever possible.

Special Handling Instructions

If you have specific packaging or handling requirements, please contact us before placing your order. While we cannot accommodate all special requests, we will do our best to meet your needs.

Shipping Insurance

We include shipping insurance on all orders to protect against loss or damage during transit. This insurance provides you with peace of mind, knowing that your investment is protected.

What Shipping Insurance Covers

Our shipping insurance covers:

  • Loss of packages during transit

  • Damage to products during shipping

  • Theft of packages after delivery confirmation (in some cases)

Filing a Claim

If your order is lost or arrives damaged, please contact us immediately. We will guide you through the claims process and work with the shipping carrier to resolve the issue.

For damaged items, please:

  1. Keep all original packaging materials

  2. Take photographs of the damaged item and packaging

  3. Contact us within 48 hours of delivery

For lost packages, please:

  1. Check the tracking information for delivery status

  2. Contact the carrier directly if the package shows as delivered but you have not received it

  3. Contact us if the carrier is unable to locate your package

Resolution Options

If a claim is approved, we will offer you the following options:

  • A full refund of the purchase price

  • A replacement item shipped at no additional cost

  • Store credit for the value of the lost or damaged item

We are committed to resolving shipping issues quickly and fairly, minimizing any inconvenience to you.

Delivery Issues and Resolutions

Despite our best efforts, occasional delivery issues may arise. We are committed to resolving any problems promptly and professionally.

Delayed Delivery

If your order is delayed beyond the estimated delivery date, please check the tracking information for updates. Common causes of delays include:

  • Severe weather conditions

  • Carrier operational issues

  • High shipping volumes during peak seasons

  • Customs delays for international orders

  • Incorrect or incomplete address information

If your order is significantly delayed and you have not received updates, please contact us. We will investigate the issue and work with the carrier to resolve it.

Lost Packages

If your package is lost in transit, please contact us. We will:

  1. Confirm the status of your package with the carrier

  2. Initiate a lost package investigation if necessary

  3. Offer a resolution once the investigation is complete

Please note that lost package investigations may take several days to complete. We will keep you informed throughout the process.

Damaged Packages

If your package arrives damaged, please:

  1. Document the damage with photographs

  2. Keep all original packaging materials

  3. Contact us within 48 hours of delivery

We will work with the carrier to process a damage claim and arrange for a replacement or refund.

Incorrect Address

If you provided an incorrect or incomplete shipping address, please contact us immediately. We will attempt to correct the address before the package is shipped. If the package has already been shipped, we may not be able to redirect it, and additional shipping fees may apply.

If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping fees will apply.

Failed Delivery Attempts

If the carrier is unable to deliver your package due to no one being available to receive it, they will typically leave a notice with instructions for rescheduling delivery or picking up your package from a local facility.

If you do not claim your package within the carrier’s specified timeframe, it may be returned to us. In such cases, we will contact you to arrange re-shipment at your expense.

Shipping to Special Destinations

Shipping to PO Boxes

We ship to PO Boxes within the United States using USPS. Please note that expedited shipping options may not be available for PO Box deliveries, and delivery times may be longer than standard residential deliveries.

Shipping to APO/FPO Addresses

We are proud to serve our military personnel and their families. We ship to APO and FPO addresses using USPS. Please note that:

  • Delivery times may be longer than standard domestic deliveries

  • Tracking information may be limited

  • Some products may not be eligible for shipment to APO/FPO addresses due to size or weight restrictions

Please contact us if you have any questions about shipping to APO/FPO addresses.

Shipping to US Territories

We ship to US territories including Puerto Rico, Guam, the US Virgin Islands, and other territories. Shipping times and rates may vary from standard domestic shipping. Please contact us for specific information about shipping to your territory.

Shipping to Hotels and Temporary Addresses

If you are shipping to a hotel, vacation rental, or temporary address, please ensure that the address is complete and includes any necessary details such as room numbers or suite numbers. We recommend contacting the location in advance to confirm that they accept packages for guests.

Holiday Shipping

During peak holiday seasons, shipping volumes increase significantly, which can affect delivery times. We recommend placing your orders early to ensure delivery before major holidays.

Holiday Shipping Deadlines

For holiday delivery, we recommend the following guidelines:

  • Standard Shipping: Order at least 10-14 business days before the holiday

  • Expedited Shipping: Order at least 5-7 business days before the holiday

  • Express Shipping: Order at least 3-5 business days before the holiday

Please note that these are guidelines only, and we cannot guarantee delivery by specific dates during peak seasons.

Holiday Closures

We are closed on major US holidays, including:

  • New Year’s Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

Orders placed on these days will be processed on the next business day.

Order Changes and Cancellations

We understand that circumstances may change after you place an order. We will do our best to accommodate your requests.

Address Changes

If you need to change the shipping address for your order, please contact us immediately. We may be able to update the address if the order has not yet been shipped. Once the order has been shipped, we cannot change the delivery address.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We can cancel orders that have not yet been shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process.

Order Modifications

If you wish to modify your order, such as adding or removing items, please contact us before the order is shipped. We will do our best to accommodate your request.

Tracking Your Order

We provide tracking information for all orders so you can monitor your package’s progress from our warehouse to your doorstep.

How to Track Your Order

  1. Check your shipping confirmation email for the tracking number

  2. Click the tracking link provided in the email

  3. Enter your tracking number on the carrier’s website

You can also track your order by logging into your TideHedge account and viewing your order history.

Tracking Updates

Tracking information typically updates within 24 hours of shipment. You will see updates as your package moves through the carrier’s network, including:

  • Pickup from our warehouse

  • Transit through sorting facilities

  • Out for delivery

  • Delivered

What to Do If Tracking Is Not Updating

If your tracking information has not updated for several days, please:

  1. Check the carrier’s website for service alerts

  2. Contact the carrier directly with your tracking number

  3. Contact us if you need assistance

We are here to help if you have any concerns about your shipment.

Shipping Costs and Fees

How Shipping Costs Are Calculated

Shipping costs are calculated based on several factors:

  • Weight: Heavier items cost more to ship

  • Dimensions: Larger packages may incur dimensional weight charges

  • Destination: Shipping to remote or international locations costs more

  • Shipping Method: Faster shipping options cost more

  • Insurance: Included in our shipping costs

Shipping Cost Transparency

We believe in transparent pricing. The shipping cost for your order will be clearly displayed at checkout before you confirm your purchase. There are no hidden fees or surprise charges.

Free Shipping Promotions

From time to time, we offer free shipping promotions. When free shipping is available, it will be clearly indicated on our website and at checkout. Free shipping typically applies to standard shipping only and may have minimum order requirements.

Additional Fees

For international orders, you may be subject to customs duties, import taxes, or other fees imposed by your country. These fees are not included in our shipping costs and are the responsibility of the recipient.

Contact Us About Shipping

If you have any questions about our shipping policy, need assistance with an order, or have concerns about a shipment, please do not hesitate to contact us. Our customer service team is here to help.

Shipping Support Contact:

Phone: +84349899020
Email: nhimtimsaubg203@gmail.com
Website: tidehedge.shop

Please have your order number ready when contacting us. This will help us assist you more efficiently.

Our Promise to You

At TideHedge, we are committed to delivering your orders with care, reliability, and transparency. We understand that shipping is an essential part of your shopping experience, and we strive to make it as seamless and stress-free as possible.

Our Promise:

  • Timely Delivery: We work with trusted carriers to deliver your orders as quickly as possible

  • Careful Packaging: Your products are packaged with care to ensure they arrive in perfect condition

  • Clear Communication: We provide tracking information and updates so you always know where your order is

  • Responsive Support: Our team is here to help if any issues arise

  • Fair Resolution: We work diligently to resolve any shipping issues quickly and fairly

Policy Updates

We reserve the right to update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed of any updates.

If you have any questions about this Shipping Policy, please contact us.

TideHedge LLC
5900 BALCONES DR STE 100
AUSTIN, TX 78731
United States

Phone: +84349899020
Email: nhimtimsaubg203@gmail.com
Website: tidehedge.shop

Your order’s journey matters to us. We are committed to delivering your TideHedge products with care, reliability, and transparency. Thank you for choosing us.