Refund and Return Policy

At TideHedge LLC, your satisfaction is our top priority. We understand that purchasing home decor online requires trust, and we are committed to earning that trust by providing transparent, fair, and hassle-free return and refund policies. We want you to shop with confidence, knowing that if you are not completely satisfied with your purchase, we will make it right.

We believe that the relationship with our customers extends far beyond the point of sale. Our commitment to your satisfaction continues long after your order has been delivered. This comprehensive Return and Refund Policy is designed to protect your rights as a consumer while ensuring a smooth and efficient process for all parties involved.

Our Satisfaction Guarantee

We stand behind every product we sell with a commitment to quality and customer satisfaction. If for any reason you are not completely delighted with your purchase, we offer a straightforward return process to ensure you have peace of mind. We believe that a generous and fair return policy reflects our confidence in the quality of our products and our dedication to serving our customers.

30-Day Return Window

We accept returns for most products within 30 days of the delivery date. This 30-day window gives you ample time to receive your order, inspect the items in your home, and decide if they meet your expectations. We understand that sometimes an item may not look quite right in your space, or you may have simply changed your mind. We respect your decision and are here to facilitate a smooth return process.

Condition Requirements

To be eligible for a return, items must meet the following conditions:

  • Items must be in new, unused, and unassembled condition

  • Items must be free from damage, scratches, stains, or signs of wear

  • Items must be returned in their original packaging, including all protective materials

  • All accessories, hardware, and instruction manuals must be included

  • Items must be returned with the original receipt or proof of purchase

We understand that you may need to open the packaging to inspect the item. This is perfectly acceptable, and we encourage you to ensure that the product meets your expectations. However, once an item has been used, assembled, or shows signs of damage, it may no longer be eligible for a full refund.

Non-Returnable Items

While we strive to accept returns on most items, there are certain categories of products that cannot be returned due to hygiene, safety, or customization reasons:

  • Items that have been used, assembled, or installed

  • Custom-made or personalized items

  • Items that have been damaged by the customer

  • Items that are marked as final sale or clearance

  • Gift cards (not currently offered)

  • Items that have been significantly altered from their original condition

Please note that we reserve the right to refuse returns on items that do not meet our return criteria. If you are unsure whether a specific item is eligible for return, please contact us before initiating the return process.

How to Initiate a Return

Initiating a return with TideHedge is simple and straightforward. We have designed our return process to be as stress-free as possible, ensuring that you can focus on finding the perfect products for your home rather than worrying about the logistics of returns.

Step-by-Step Return Process

Step 1: Contact Our Customer Service Team

To initiate a return, please contact us by email or phone. We will provide you with a Return Authorization Number and detailed return instructions. Please do not send any items back without obtaining a Return Authorization Number, as this may delay the processing of your refund.

Step 2: Prepare Your Package

Carefully repackage the item in its original packaging, ensuring it is securely wrapped and protected. Include the Return Authorization Number and a copy of your original invoice or packing slip inside the package.

Step 3: Ship the Package

Ship the item to the return address provided by our customer service team. We recommend using a shipping method that provides tracking and insurance, as we are not responsible for items lost or damaged during return shipping.

Step 4: Confirmation and Processing

Once we receive your returned item and verify that it meets our return criteria, we will process your refund within 5-7 business days. You will receive an email notification once your refund has been issued.

Return Authorization Number

A Return Authorization Number is required for all returns. This number helps us track your return and process your refund efficiently. When you contact us to initiate a return, we will assign a unique Return Authorization Number and provide it to you. Please clearly write this number on the outside of the package and include it with your return documentation.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping method to ensure your return arrives safely.

If you are returning an item due to our error or because the item is defective, we will provide a prepaid return shipping label at no cost to you. Please contact us to arrange this.

Restocking Fee

We do not charge a restocking fee on returns for most items. However, we reserve the right to deduct a restocking fee in certain circumstances, such as:

  • Items returned in unsellable condition

  • Items returned without all original components

  • Items returned after the 30-day window

Any restocking fees will be communicated to you before processing your return.

Damaged or Defective Items

While we take great care in packaging and shipping your items to ensure they arrive in perfect condition, occasionally damage may occur during transit. If you receive a damaged or defective item, we will work quickly to resolve the issue and ensure you receive a replacement or refund.

Reporting Damaged Items

Please inspect your order as soon as it arrives. If you discover damage, please contact us within 48 hours of delivery. We may request photographs of the damaged item and packaging to assist with our assessment and any claims with the shipping carrier.

Options for Damaged Items

For damaged or defective items, we offer the following options:

  • Replacement: We will send you a replacement item at no additional cost

  • Refund: We will refund the full purchase price, including shipping costs

  • Partial Refund: If the damage is minor and you wish to keep the item, we may offer a partial refund

Defective Items

If an item is defective, please contact us with a description of the issue. We stand behind the quality of our products and will work to resolve any manufacturing defects promptly. Defective items are eligible for a full refund or replacement, regardless of the 30-day return window.

Our Commitment to Resolution

We understand how frustrating it can be to receive a damaged or defective item. We are committed to resolving any issues quickly and fairly. Our team is trained to handle these situations with empathy and efficiency, ensuring you are not left waiting for a resolution.

Refund Process

Once we receive and inspect your returned item, we will process your refund as quickly as possible. We understand that you are waiting for your money, and we prioritize the timely processing of all refunds.

Refund Timeline

Refunds are processed in the following timeline:

  • Receipt and Inspection: Within 2-3 business days of receiving your return

  • Refund Processing: Within 5-7 business days of approval

  • Bank Processing: Additional 3-5 business days for the refund to appear on your statement

Please note that the total time from returning your item to receiving your refund may vary depending on your financial institution and the shipping time.

Refund Method

Refunds are issued to the original payment method used for the purchase. This means that if you paid by credit card, the refund will be credited to that same credit card. If you paid by debit card, the refund will be credited to your bank account. Apple Pay and Google Pay refunds will be processed back to the same digital wallet.

Partial Refunds

In some cases, we may issue a partial refund. This may occur if:

  • The item is returned with missing components

  • The item shows signs of use or damage

  • The return is initiated after the 30-day window

We will communicate the reason for any partial refund and the amount being deducted.

Refund Notifications

You will receive email notifications at each stage of the refund process:

  • Confirmation that we have received your return

  • Notification that your refund has been approved

  • Confirmation that your refund has been processed

Please ensure that the email address you provide is accurate and that you check your inbox (and spam folder) for these notifications.

Exchanges

While we do not offer direct exchanges, we make it easy for you to return an item and place a new order for the item you prefer. This approach ensures that you receive your desired item as quickly as possible.

Exchange Process

  1. Initiate a return for the item you wish to exchange

  2. Place a new order for the item you prefer

  3. We will process your return and refund the original payment method

This two-step process allows you to receive your new item without waiting for the return to be processed, minimizing any inconvenience.

Return and Exchange Costs

When you initiate a return and place a new order, the costs are as follows:

  • Return Shipping: Your responsibility, unless the return is due to our error

  • New Order Shipping: Standard shipping rates apply, unless you qualify for free shipping

  • Original Shipping Costs: Non-refundable unless the return is due to our error

We recommend considering the shipping costs when deciding whether to initiate an exchange.

Cancellations

We understand that sometimes you may need to cancel an order after it has been placed. We are happy to accommodate cancellation requests whenever possible.

Cancellation Policy

  • Before Shipment: You may cancel your order at no cost if it has not yet been shipped. Please contact us immediately to request cancellation.

  • After Shipment: Once an order has been shipped, it cannot be canceled. You will need to follow our standard return process after receiving the item.

  • Processing Time: Orders are typically processed and shipped within 1-3 business days, so we recommend contacting us as quickly as possible if you wish to cancel.

How to Cancel an Order

To request a cancellation, please contact us by email or phone with your order number. We will confirm whether the cancellation has been processed and provide any necessary instructions.

Refund for Canceled Orders

If we are able to cancel your order before shipment, we will process a full refund to your original payment method. Please allow 5-7 business days for the refund to appear on your statement.

International Returns

We are pleased to serve customers around the world. If you are returning an item from outside the United States, please be aware of the following additional considerations:

International Return Process

The process for international returns is similar to domestic returns, with a few additional steps:

  1. Contact us to obtain a Return Authorization Number

  2. Clearly mark the package as “Returned Goods” on the customs declaration

  3. Ship the item using a trackable shipping method

  4. Include the Return Authorization Number with the package

Customs and Duties

For international returns, customs duties and import taxes are non-refundable. These charges are the responsibility of the customer. Additionally, any duties or taxes charged on the return shipment are the customer’s responsibility.

Return Shipping Costs

Return shipping costs for international orders are the responsibility of the customer. We recommend using a shipping method that provides tracking and insurance.

Refund Amount

Refunds for international orders will be processed in US Dollars. The refund amount will be the purchase price of the item(s) returned, in USD, excluding any shipping costs and customs duties.

Consumer Rights

We respect and uphold your rights as a consumer. Our return and refund policies are designed to complement, not replace, your legal rights under applicable consumer protection laws.

Legal Rights

In addition to our return and refund policy, you may have legal rights that are not affected by our policy. These include:

  • The right to cancel certain contracts within a cooling-off period

  • Rights regarding defective or misrepresented goods

  • Statutory rights that cannot be excluded or limited

We fully comply with all applicable consumer protection laws and regulations. If you have any questions about your legal rights, we encourage you to consult with your local consumer protection agency.

Our Commitment

We are committed to fair and transparent dealings with all our customers. If you believe we have not met our obligations, please contact us, and we will work to resolve the issue.

Frequently Asked Questions About Returns

We have compiled answers to some of the most common questions we receive about returns and refunds. We hope this information helps clarify our policies and procedures.

How long do I have to return an item?

You have 30 days from the delivery date to initiate a return. Items returned after this period may not be eligible for a refund.

What if I received the wrong item?

If you received an incorrect item, please contact us immediately. We will arrange for the correct item to be sent to you and provide a prepaid return shipping label for the incorrect item at no cost to you.

Do I have to pay for return shipping?

Yes, return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item sent, defective product). In cases of our error, we will provide a prepaid return shipping label.

Can I return a gift?

Yes, we accept returns on gifts. However, the refund will be issued to the original payment method used for the purchase. If you are the gift recipient, you may wish to coordinate with the gift giver.

What if I don’t have the original packaging?

We recommend keeping the original packaging until you are sure you wish to keep the item. If you no longer have the original packaging, please contact us. We may still be able to accept the return, provided the item is in new condition and securely packaged.

How long does it take to receive my refund?

Refunds are processed within 5-7 business days of receiving and inspecting the returned item. Additional time may be required for the refund to appear on your bank statement.

What if my item arrives damaged?

Please contact us within 48 hours of receiving a damaged item. We will arrange for a replacement or refund at no additional cost to you. We may request photographs of the damage to facilitate the process.

Can I exchange an item for a different color or size?

While we do not offer direct exchanges, you can return the item and place a new order for the item you prefer. This ensures you receive the correct item as quickly as possible.

Contact Us for Return Assistance

If you have any questions about our return and refund policies, or if you need assistance with a specific return, our customer service team is here to help. We are committed to providing prompt, professional, and helpful service.

Return Support Contact:

Phone: +84349899020
Email: nhimtimsaubg203@gmail.com
Website: tidehedge.shop

Please have your order number ready when contacting us. This will help us assist you more efficiently and reduce the time required to resolve your issue.

Our Promise to You

At TideHedge, we stand behind our products and our commitment to your satisfaction. We understand that sometimes things don’t work out, and we want to make it as easy as possible for you to find a solution you are happy with.

Our Promise:

  • Fairness: We treat every customer fairly and with respect

  • Transparency: We communicate clearly about our policies and processes

  • Responsiveness: We respond to your concerns promptly and professionally

  • Empathy: We understand that returns can be frustrating and we handle every case with care

We are grateful for your trust in TideHedge, and we are committed to earning that trust every day. Whether you are returning an item, seeking a replacement, or simply have a question, we are here to help.

Legal Disclaimer

This Return and Refund Policy is part of the terms and conditions of purchasing from TideHedge LLC. By making a purchase on our website, you agree to this policy and acknowledge that you have read and understood it.

We reserve the right to amend this policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates.

TideHedge LLC
5900 BALCONES DR STE 100
AUSTIN, TX 78731
United States

Phone: +84349899020
Email: nhimtimsaubg203@gmail.com
Website: tidehedge.shop

Your satisfaction is our promise. We are here to ensure your experience with TideHedge is exceptional from start to finish.